Frequently Asked Questions

Do you store my credit card details?
No. Your credit card details are passed to a payment gateway to request payment, and they are then destroyed. This ensures maximum security - in the unlikely event that our secure server is compromised your credit card details cannot be retrieved.

I have forgot my password - what do I do?
Simply click here and you can have a password reminder emailed to you.

I have a problem with booking - who do I contact?

My card details are not being accepted, but there are sufficient funds in my account. What is wrong?
Some Maestro cards can only be used with Chip & Pin or signed receipt transactions, and cannot be used for most Internet transactions. If you are not using a Maestro card, there may be a temporary problem with the payment gateway, please try again later.